Legal & Policy
Last updated: June 2025. This Privacy Policy explains how han online collects, uses, stores, and protects the personal information of players in the Philippines. By registering an account or using our platform, you agree to the practices described below.
When you register and use han online, we collect personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, mobile number, email address, and government-issued identification details required for age and identity verification. We also collect financial information such as your GCash or Maya account details and bank transfer records in order to process deposits and withdrawals in Philippine pesos. During your use of the platform, we automatically gather technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We do not collect sensitive personal information beyond what is strictly necessary for account management and regulatory compliance.
han online uses your personal data primarily to create and manage your player account, process financial transactions, and verify your identity in accordance with Philippine gaming regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies. Transaction records are retained to fulfil our obligations under applicable financial and gaming laws, and to resolve any disputes that may arise regarding deposits or withdrawals. Technical and behavioural data is analysed in aggregate to improve platform performance, identify and fix bugs, and enhance the mobile experience for players across the Philippines. We may also use your information to enforce our Terms and Conditions, prevent fraud, and respond to requests from authorised regulatory bodies. We will never use your data to send unsolicited marketing communications without your explicit consent.
han online does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted payment processors — such as GCash and Maya partners — solely for the purpose of completing your financial transactions securely. In cases where Philippine law or a regulatory authority requires disclosure, we will provide the minimum information necessary to comply with that legal obligation. We may also share data with third-party service providers who assist us in operating the platform, such as identity verification services and cloud infrastructure providers, all of whom are bound by strict confidentiality agreements. Any third party that receives your data is prohibited from using it for any purpose other than the specific service they provide to han online. We will notify you of any material changes to our data-sharing practices as promptly as possible.
We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive account information is stored in encrypted form. Access to personal data within han online is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection obligations. We conduct regular security reviews and vulnerability assessments to ensure our systems remain robust against emerging threats. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities in accordance with applicable law. You can help protect your account by using a strong, unique password and enabling any additional security features available on the platform.
han online retains your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Financial transaction records are typically retained for a minimum of five years following the date of the transaction to satisfy anti-money laundering and gaming compliance requirements. If you request the closure of your account, we will deactivate it promptly and begin the process of deleting or anonymising your personal data, subject to any legal retention requirements that apply. Data that is no longer required for any lawful purpose will be securely deleted or anonymised so that it can no longer be linked to you. You may contact us at any time to enquire about the specific retention periods that apply to your data.
As a player based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of that information in a readable format. You may also request that we correct any inaccurate or incomplete data associated with your account, and we will action such requests within a reasonable timeframe. If you believe that yourpersonal data has been processed unlawfully or that we have failed to honour your data rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations we must fulfil. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page, and we will respond within the timeframe required by applicable Philippine law.
han online uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your mobile device or browser. Session cookies are deleted automatically when you close your browser, while persistent cookies may remain on your device for a set period to improve your experience on return visits. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. You can manage or disable cookies through your browser settings at any time, though doing so may affect the functionality of certain features on the platform. By continuing to use han online after being informed of our cookie practices, you consent to the use of cookies as described in this policy.
han online may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will publish the updated policy on this page with a revised effective date, and we will make reasonable efforts to notify registered players via their account contact details. We encourage you to review this page periodically so that you remain informed about how we protect your personal information. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated policy. If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to our support team at the email address shown in the footer below.
Our FAQ covers the most common questions Filipino players ask about accounts, data, withdrawals, and responsible gaming — all in plain Philippine English.